IT Server and Device Management Specialist (Toronto Office)

We are currently seeking a Server and Device Management Specialist to join our team in Toronto office. 

Overview

The Information Technology Server and Device Management Specialist role is primarily responsible for design, implementation, maintenance and support of all on-premise servers and cloud solutions as well as second level user support on all systems/hardware, which may include networks and other associated peripherals as required. The role also includes working with vendors as required and ownership of service requests/changes ensuring that requirements are resolved in a timely manner.

Responsibilities and Duties

  • Design, implementation, maintenance and support of all Microsoft Windows Servers – including DNS, DHCP, Active Directory (including Azure), Group Policies, File/Print Sharing and IIS
  • Design, implementation, maintenance and support of VMWare, vSphere and vCenter
  • Design, implementation, maintenance and support of all Microsoft Exchange servers
  • Windows 10 (including administration) knowledge
  • Responsible for IP addressing, routing and support
  • Maintenance of all backup and disaster recovery services
  • Assist in the design, maintenance and support of Microsoft System Center Configuration Manager
  • Design, implementation, maintenance and support of all Microsoft SQL Servers
  • Responsible for all iManage servers
  • Microsoft Office knowledge and support (when required)
  • Resolve, track and document all server related support requests
  • Monitor, maintain and upgrade servers/solutions as required for new requirements/projects and/or existing solutions
  • Communicate with vendors/partners, any issues and assist in the development of solutions – including optimizing deficiencies and/or short comings
  • Seek opportunities to optimize system and data use
  • Provide direct technical support to employees where required (telephone calls, emails and drop-ins) – including all hardware and software solutions
  • Resolve any server related IT issues/changes assigned from other groups
  • Assist with the deployment of user configurations and support when required
  • Analyze change requirements and present recommendations for solutions and standardization to senior management and manage the implementation of proposed solutions
  • Documentation (including updates) of all server/cloud and other Information Technology systems
  • Track assigned service desk incidents and change requests – including reassignments or looking for ways to improve on existing solutions
  • Report any issues/concerns to the Information Technology Manager
  • Review assigned service requests queue to ensure they are resolved in a timely manner
  • Report business impacting issues to the users – including resolution timelines or potential workarounds
  • Participate in team planning meetings as required
  • Assist with the planning, development and implementation of Information Technology projects – may include working with the business, larger technology groups or vendors
  • Ensure user adherence to policies and seek ways to continually improve solutions (including security)
  • Work with complete Information Technology group as required – including assisting with any potential issues or architecture design
  • Involved in Quality Assurance testing as required – may be part of project work or through upgrades where testing is required
  • Training of support team or business as required, this may include one on one training, lunch and learns or arranging for vendor training
  • Assist in the development of business and Information Technology strategies – including security and/or moving services into the cloud
  • Assist in the development of Information Technology policies, procedures and standards

Qualifications

This position requires an excellent understanding of technology, including on-premise solutions and how it applies to the needs of the business. The person also poses excellent communication skills and is well organized to ensure business requirements are met. This position may require certification and/or training of specific services or applications. A clear understanding of incident tracking tools is required. At times, this position will require working outside of normal (8-5) business hours and travel to other sites.

Please send your resumes to:

If you are interested in applying please send your resumes to:

Punita Aggarwal
Manager, Human Resources
punita-aggarwal@hicksmorley.com

All Hicks Morley employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada, as a condition of hire. Should you be the successful candidate you will be required to comply with the firm’s mandatory vaccination policy that is in effect. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Hicks Morley welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.