In-Person Training

Duty to Accommodate with WSIB Claims Management

Event Details

October 21, 2025
Registration/Breakfast: 8:30 a.m. - 9:00 a.m. ET
Session: 9:00 a.m. - 4:30 p.m. ET
Lunch will be served.

Delta Hotels Ottawa City Centre
101 Lyon St. N
LeBreton Room
Ottawa, ON

Register

Fee: $800 plus $104 (13% HST)
Total $904 per person

Duty to Accommodate Workshop

Overview

There’s no such thing as a “textbook” for accommodation. Your employee may have a challenging physical or mental disability that impacts their ability to do the job. Each scenario is unique and types of disabilities vary. Knowing how to manage the accommodation process related to an individual’s code-defined disability can be a day-to-day challenge for employers and service providers alike. How you respond to an individual’s request can mean significant liability for your organization.

Format

In this hands-on, interactive workshop, we will review the tools needed to address and manage disability and accommodation issues in the workplace. Specifically, we will address:

  • the general principles of disability management
  • the concept of frustration and how to reconcile this with the duty to accommodate
  • independent medical examinations—when they are appropriate and when they can be made compulsory

Following instructional components on key accommodation principles, attendees and presenters will work as a group through a real-world case scenario focused on disability accommodation requests. Attendees will receive a digital toolkit and sample worksheets to develop and implement appropriate accommodation processes in their own organizations.

Audience and Learning Objectives

This workshop is designed to provide frontline HR professionals and legal counsel with the tools they need to address and manage disability and accommodation issues in the workplace.

By the end of this program, attendees will be able to:

  • critically evaluate their organization’s accommodation framework based upon key legal principles
  • understand substantive and procedural accommodation principles in the workplace
  • formulate a proactive “best practices” approach to implementing accommodation principles
  • effectively communicate with employees seeking accommodations
  • identify and distinguish employee “needs” vs. “wants”
  • respond effectively to disability accommodation requests and manage medical information throughout the accommodation process
  • navigate common pitfalls that can arise in the accommodation process and avoid potential liability

WSIB Claims Management: Mental Stress Claims – Building on the Fundamentals and Best Practices

Overview

WSIB claims for mental stress conditions pose unique challenges for employers. Join us as we discuss best practices for effectively managing mental stress claims, with a view to mitigating costs and working toward successful resolution of claims in the workplace. In this workshop, we will explore and build on the fundamentals of mental stress claims by addressing topics such as:

  • WSIB’s approach to adjudicating the different types of mental stress claims
  • strategic approaches to return to work and understanding the role of the treating medical practitioner
  • WSIAT’s approach to appeals of mental stress claims
  • employment issues arising in the context of a mental stress claim
  • treatment and recovery from a medical perspective

Format

This workshop will include both instructional components and interactive components that will give attendees the opportunity to apply some of the tools and fundamentals they have learned. The workshop will include a panel discussion that will provide attendees the opportunity to pose questions to our team of experienced WSIB practitioners. Attendees will also receive helpful written tools that will assist them in managing mental stress claims.

Audience and Learning Objectives

This workshop is designed for human resources and disability management professionals with a moderate level of experience managing WSIB claims. Those who are new to WSIB claims management are also welcome.

By the end of this workshop, attendees will understand how to:

  • differentiate between the three types of mental stress claims
  • effectively investigate and report a mental stress claim
  • strategically approach the return-to-work process with a view to cost mitigation and successful resolution
  • consider and incorporate cognitive abilities information and treatment options into return-to-work planning
  • identify and address other employment issues that may arise

Please note that in order to maximize the experience of attendees, spaces in the workshop will be limited. We encourage you to register early to avoid disappointment.

Hicks Morley will endeavour to accommodate guests with a disability in accordance with the Ontario Human Rights Code guidelines and other applicable legislation. If you require any accommodations for this event, please indicate the nature of the accommodation below.