Training & Events Question & Answers

We have listed below answers to frequently asked questions about our Paid-For Workshops and complimentary Advantage CPD sessions.

Paid-For Workshops

Q: I registered, but after I hit the ‘submit’ button, I did not receive a confirmation notice. Am I really registered?

A: Yes. This is not an automated process. Our Event Coordinator will vet and process your registration and personally send you a confirmation email within a few days.

Q: I registered, but after I hit the ‘submit’ button, I did not receive an invoice. How do I pay for this workshop?

A: Currently, this is not an automated process. Our Event Coordinator will vet and process your registration and personally send you an invoice with your confirmation email. The invoice will include payment instructions.

Q: I want to register for this workshop. Will I be charged as soon as I submit my form?

A: No, you will not be automatically charged. Our Event Coordinator will vet and process your registration and personally send you a confirmation email within a few days with your invoice attached, which you can then arrange to pay.

Q: What method of payment do you accept for these workshops? I do not see a field to enter my Visa.

A: We only accept cheque or electronic funds transfer. If you would like to pay via electronic funds transfer, please let our Event Coordinator know and we will email you the information.

Q: Can I bring my cheque with me to the workshop?

A: Yes.

Q. I registered for a workshop but I now have to cancel. How do I notify you, and will I be reimbursed?

Please email our Event Coordinator to advise of your cancellation. If you provide notice of cancellation more than 10 business days prior to the workshop, we will provide a full refund.

Q: I registered for a workshop, but can no longer attend. Can I switch to attend another workshop instead?

A: Yes. We will register you for another session instead and send you an updated confirmation and revised invoice shortly.

Q: I registered for a workshop, but can no longer attend. Can I send another person from my company in my place?

A: Yes. Please have your colleague complete our online registration form and we will update our CRM with that individual’s information for attendance tracking purposes.

Q: I am on the waiting list for a session. Will I be notified if I get a spot?

A: Yes, our Event Coordinator will email you. If you do not secure a spot for this session, you will be given priority registration for the next session.

Q: I am registering more than one person from my company. Do I need to fill out a separate online registration form for each person I am registering?

A: Yes please. We log registrant data in our CRM system and are required to maintain this information for CPD attendance verification.

Q: If I want all the invoices (for each person from my company I am registering) to come to me, can I put my own email address on the forms instead of theirs?

A: Yes, we will email the invoice to the specified email you include on the form.

Q: Can you amalgamate all the invoices into one invoice, or will you send separate invoices?

A: We usually send separate invoices, but if you prefer, we can amalgamate them into one invoice for multiple people from your company. Send your request to our Event Coordinator.

Q: If I register more than one person from my company for a workshop, can we get a bulk discount?

A: Unfortunately not — to be consistent and fair to all clients and friends of the firm, we do not offer discounts. All attendees are charged the same amount. If you have a large group from your company attending, consider taking advantage of the in-house training we offer on a flat-fee pricing model. Please consult our client training page for more information.

Q: My company is thinking of having a workshop in-house. Can you send us more information?

A: Yes, please consult our client training page and submit the training request form outlining your needs and we will get back to you.

Q: My company is located outside Ontario. Does your firm do in-house training all over Canada or just in Ontario?

A: Yes, our lawyers will fly out to any location, and will work with you to determine a mutually agreeable date to schedule the training.

Q: How many CPD credits does this workshop count for?

A: Our workshops are not accredited for any LSUC CPD professionalism hours, however the content is eligible for up to 5.5 hours of substantive CPD.

Complimentary Advantage CPD Sessions

Q: Is there a cost to attend an Advantage CPD session?

A: No, there is no charge to attend. These sessions are free and a complimentary breakfast will be served.

Q: I registered, but after I hit the ‘submit’ button, I did not receive a confirmation notice. Am I really registered?

A: Yes. This is not an automated process. Our Event Coordinator will vet and process your registration and personally send you a confirmation email within a few days.

Q: I can no longer attend. How do I cancel my registration?

Please email our Event Coordinator to advise us of your cancellation.

Q: I can no longer attend. Can the materials be sent to me?

A: When you notify us of your cancellation, request the materials and we will diarize to send you the materials following the session.

Q: Will you be sending me a CPD confirmation/certificate for attending a session? I need proof of attendance to verify my LSUC CPD credits.

A: Yes, you will receive a confirmation of attendance email following the event (with a survey email and a copy of the session materials.)

Q: Is this session being offered via webinar?

A: No, all of our events are in-person only.

Q: I’m on the waiting list for a session. Will I be notified if I get a spot?

A: Yes, our Event Coordinator will email you as soon as space becomes available.