Long-Term Care & Home Care

The long-term care and home care sectors continue to face increasing regulatory requirements for both private operators and publicly funded operators. Not only do operators need to conduct regular risk assessments, they must also proactively manage issues related to collective bargaining and interest arbitration, recruitment and retention challenges, workplace safety, accommodation, and the protection of resident privacy.

Complying with the changing and extensive regulatory regimes, while maintaining a high level of service delivery and resident care, requires effective human resources management.

Whether you are not-for-profit, for-profit or municipally funded, we understand your issues through our extensive experience in this sector and can help tackle the challenges you face.


Our clients in this sector operate:

  • homes for the aged
  • long-term care facilities
  • home care
  • assisted living facilities
  • inpatient care hospices
  • group homes for the disabled with nursing care


In addition to ensuring appropriate human resources practices and procedures are in place so that all standards of regulatory compliance can be achieved, we provide advice and representation on issues relating to:

  • addressing resident abuse including disciplinary investigations and progressive discipline to promote zero tolerance for resident abuse and neglect
  • health service integrations
  • human rights including drug testing, practical legal advice and best strategies for accommodation of disabilities and returning staff to work, leadership training on accommodation issues, and workplace investigations
  • occupational health and safety and workers’ compensation claims and appeals
  • labour relations advice, strategy and representation including collective bargaining, interest arbitrations, collective agreement interpretation, rights arbitrations, and responding to applications for certification
  • dispute resolution and crisis management advice to minimize labour disruption (when it occurs)
  • litigation including class actions, wrongful dismissal claims, and pension and benefits disputes
  • privacy including the use of social media by employees, use of video surveillance and biometric scanning, use of data mining and analytics for security purposes, access to medical files
  • attendance management

We also conduct positive employee relations training in the face of union organizing.